[ICMA] What If You Could Change the World but Would Get No Credit for It?

Nick Kittle grabbed the attention of the audience from the beginning of his game changer session at ICMA's Annual Conference, encouraging vocal cheers or boos in response to a few statements, including “Public service is pointless.” It came as no surprise that this statement was jeered by the audience of local government leaders, but connected with the frustration many feel, “Banging your head against the wall of bureaucracy. And if you feel like that, imagine how your staff feels.”